Privacy Policy

Effective Date: [Insert Date]
Business Name: Charlotte Mindel
Contact: charlotte@charlottemindel.com

1. Who We Are

Welcome to Charlotte Mindel — a somatic therapy and healing practice supporting mothers to reconnect with themselves. Your privacy matters to us, and this policy explains how we collect, use, and protect your information.

2. Information We Collect

We may collect the following information when you visit the site, book a session, join a program, or contact us:

Personal Details: Name, email, contact info
Therapy-Related Information: Shared with full consent during sessions or programs
Payment Data: Securely handled by trusted third-party processors
Website Use Data: IP address, browser type, device info, and activity on the site
Marketing Preferences: If you opt in to receive emails or resources

3. How We Use Your Information

Your data is used to:

Deliver and personalise services
Communicate session details and updates
Share helpful content and occasional marketing (with consent)
Improve our website and offerings
Comply with legal and ethical obligations

We never sell or share your data for marketing.

4. Legal Grounds for Processing

We process your data under the following lawful bases:

Consent — You’ve given us permission
Contract — We need it to provide what you’ve asked for
Legal Obligation — To meet regulatory or professional standards
Legitimate Interest — For improving our services and communication

5. Data Security

Your data is stored on secure, password-protected systems. Sensitive information shared in therapy is kept strictly confidential, and only disclosed where legally required (e.g., safeguarding concerns).

6. Data Retention

We retain client records in line with UK professional guidance — usually for 7 years — then delete them securely. Email subscribers can unsubscribe at any time.

7. Your Rights

You have the right to:

Access your data
Correct or delete your data
Withdraw consent at any time
Object to or restrict processing
File a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, please email: charlotte@charlottemindel.com

8. Cookies & Website Tools

Our website may use cookies to enhance your experience. You can manage or disable cookies via your browser settings.

9. Third-Party Services

We use trusted tools (e.g. for payments, scheduling, email delivery). They only access the data necessary to perform their functions and are GDPR-compliant.

10. Updates to This Policy

We may update this Privacy Policy when needed. The latest version will always be available on this page. Major changes will be communicated via email or website notice.

Thank you for trusting Charlotte Mindel.
We’re committed to supporting your healing journey with integrity, care, and confidentiality.